We are providing a
new approach to patient transport
Heisenberg Transportation is a Non-emergency medical transportation (NEMT) company that provides important benefit for people who need assistance getting to and from their medical appointments.
Heisenberg Transportation is a Non-emergency medical transportation (NEMT) company that provides important benefit for people who need assistance getting to and from their medical appointments.
Our drivers go thru a rigorous training and onboarding process to ensure they are aligned with our principles to provide you with the most professional and kind service possible. We have the most complete, highly available and well trained fleet.
Treated with respect and compassion
Approved for the most appropriate type of transportation based upon their mobility, medical needs & NYS Department of Health guidelines
Served by an on-time, polite & qualified transportation provider
Picked up in a safe, clean & smoke-free vehicle
Supported by Heisenberg throughout their transportation experience
Reliability, safety and beauty at the same time..
This is well combined care, precise measurements, adaptability to the patient's needs and the best experience.
Flexibility, spaciousness and comfort.
How do I set up transportation for my appointment?
You can set up non-emergency Medicaid transportation two
ways:
1. Create an account and arrange the trip online.
2. Call the MAS Contact Center..
What are the Contact Center hours of operation?
Contact Center customer service representatives are available 24/7 every day to arrange discharges and emergency transportation requests (urgent transportation). Regular business hours for enrollee services are 7 days per week, 4:00 am – 11:00pm. Transportation can be schedule online at any time.
Do enrollees have to pay for transportation to Medicaid-covered healthcare services?
No. Transportation to authorized healthcare services is provided at no cost to enrollees. Scheduling online or by phone with MAS ensures transportation is authorized, per NYSDOH policy, and a covered benefit. Transportation providers (aside from public transit) should never request or expect direct payment from an enrollee.
What is a 2020 (Outside Common Medical Marketing Area) Form?
The area in which a community usually receives medical care and services is defined by New York State as a “Common Medical Marketing Area” or CMMA. When an enrollee requires medical care not offered in their CMMA, MAS coordinates with the enrollee, their medical practitioner and transportation providers to ensure that the enrollee’s need are met. In these cases, the enrollee’s medical provider will complete a NYS 2020 (Outside Common Medical Area) Form and submit it directly to MAS.
Our priority is to make sure enrollees arrive safely at their
healthcare destinations feeling great about their transportation
experience.
1. Submit
a comment or
concern
2. Report suspected
fraud, waste
or abus
12 East 49th Street New York, NY 10017
Business Line 646.971.1239
Driver Line 646.828.9573
Fax 914.214.9636
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